State Farm® Insurance Agent Wayne Scroggins

"We have had nothing but great service from this insurance agency. They are easy to contact, quick responses and help with everything we need for our auto insurance and homeowner's insurance. After having two (2) accidents and changes in our homeowner's insurance due to the hurricanes, we are very satisfied with how smoothly the auto claims were handled and the transfer to a new homeowner's insurance company went. we didn't have to do much of anything except make a phone call to them. They are Great to work with!"

"I'm so glad to deal with a company that answers their phone, knows their business, and helps their clients. Having dealt with Wayne Scroggins and his office for at least 20 years, I have found that kind of service."

"My husband and I have been with Wayne & Sandi Scroggins over 30 years. Every staff member is professional and kind. Katie has taken care of a lot for the whole family lately. Thank you"

"Their customer service is non existent. You are nothing but a number to them. Sandy is sure to tell you that in a round about way each time she talks to you. At least to this particular office. If I could give them no stars, I would. Sandy and Mike are very unprofessional. Mike doesn't return phone calls even after staing he will call back. I had to call back 2 or 3 times and then finally had to make an appointment just to try to get clarity. Then when calling to cancel all policies with this office, the "owner" of said office completely dismisses what you say and acts as though he is superior to women and us women don't know anything about how the internet, emails or phones work. I was sitting in another insurance office with Wayne Scroggins on the phone and the insurance company couldn't believe how he spoke to me. Completely disrespectful from this location."

"Seamless. I called from the scene of the accident, and by the time the police officer had finished writing up his report, I had gotten information from the State Farm representative about the body shop where the car was to be repaired, and the car rental agency I needed to contact for transportation. It couldn’t have been easier."

"I payed State Farm every month since I got a drivers license. We are talking 15 years. The one time I get into an accident, and I’m not at fault. They total my vehicle and leave me with nothing to buy a new one. I’m now riding a bike to work. Im also getting threatened to be sued from the other party personally. State Farm claims it’s fair. Do not use this insurance company."

"The most resent experience with the Wayne Scroggins State Farm Insurance Company was nothing but flawless after I filed couple of Loss of Assessment claims. Claims were handled very efficiently.
Greatfull."

"Superior service"

"Insurance isn't my thing, but Brittany has made making sure I'm covered a breeze, for both personal and business needs. I was able to save money and have higher coverage limits for my personal auto policy and was able to get last minute needed covered for our business all thanks to this agency."

"I was pleased with my recent claim experience. I wasn’t very satisfied with the two different claim specialist that I spoke to, but thank God for the girls in the office who straightened everything out for me and were able to get me the proper payment!"

"While it can't be said that having an accident, let alone totalling the vehicle as a consequence, is anything I'd recommend, I would say that the claims experience was about as easy as I could have hoped.

Communication was very simple and responsive. The claim was processed fast, and the value return was used to get a new vehicle and back on the road very quickly.

From the Claims agent, down to the local office agent, everything was as smooth and efficient as I could have ever hoped for.

Thank you for all that you do."

"I recently relocated to a different state and Susan scroggin helped me with every bit of information that I needed to make the transition seamless... thank you Susan"

"It's a five stars for your office and State Farm claims. I had some vandalism (keyed) done to my 2018 Terrain. In less than a week from reporting, my car was repaired by GT Graphics Master Collision (excellent service), and the claim was paid. (BTW - This was done between two hurricanes.)"

"😎"

"I had called my insurance company through a claim and they told me I could go to any one of these and they would fax it over to them however that is not what happened I ended up going and having to spend money to get it faxed over the front lady insisted that I had to fax it over to my main person that I signed up with which I did online never have met this person and never been able to get a hold of him and was told not to fax it to him to fax it straight to the claim adjuster I provided all the information all that needed to be done was be faxed over to the claim adjuster"

"I got hit on the way to work one day. I'm so glad I have State Farm. Got the car in the shop & a nice rental right away. The shop & rental both worked with State Farm so I didn't need any money. I did need a $50 deposit for the rental. It amazes me how when you say you have State Farm you get immediate service. State Farms claims dept. was courteous, professional, & helpful. I ask a lot of questions & had to call them a couple of times. They were very nice. Highly recommend them if you're looking for better insurance."

"Extremely pleased with all of the people there and they take care of everything"

"Went there twice for an insurance quote. The receptionist was very nice but I never got an answer. So, I guess I can't recommend it"

"Wow! Been with Wayne and his office for over 20 years. This is today the only for profit company that treats their customers like family. As you can imaging through the years, families have their trials and tribulations. Not once did he or his office staff make us feel bad for unfortunate circumstances that befell our family. They were always understanding, kind, compassionate and must of all patient. A++++in our book. No one better....."

"It was a very stressful situation, at times overwhelming. Every time I spoke with a State Farm agent, however, I was met with helpful, compassionate, calm assistance. Hassle free, always understanding. State Farm was great."

"It wasn't a great experience for me"

"Horrible experience. Very rude. They care more about their State Farm commissions than helping small businesses. You are better off with Geico or Progressive"

"Such a nice, good guy."

"Ken Burns was so helpful to our family on selecting the correct coverage for our vehicles. I would highly recommend him when you are shopping for all your insurance needs. State Farm is a first class company."

"I have insurance in both NJ & FL-
THIS OFFICE IS TERRIBLE- KEN IS A LIAR-
I recently moved few cars to FL -registered, and switched to florida- wayne office insurance- ( fyi ) this was done months ago and still THE BILLING IS ALL MESSED UP- last straw, over holiday new year weekend being charged for 3 vehicles that are in FL however being billed by ken in FL and in NJ- I AM DONE- prior to this I have asked ken for homeowner insurance with state farm- he told me to get the wind mitigation I DID IT report was cc to my self and state farm (again months ago) AS OF THE NEW YEAR- no luck- i call ken , i call the office, they said being processed, or being worked on , or i will get back to you- I AM NOW ON THE PHONE WITH CORPORATE as I am writing this email- sorry for the bad english on review i am LIVID!! i am filing complain with both WAYNE SCROGGINS STATE FARM AND GILDA ESCABAR IN NJ. this same review will be posted (with name changes) on GILDA ESCABAR google review, OH... LAST COMMENT, i asked to speak to wayne scroggins. ken gave me the run around......... hmmmm ken
process my review.............. so long state farm!"